Refund Policy

The Company under no circumstance, entertains the refund or cancellation of a successfully fulfilled order. The traders must keep it in their notice that once any crypto currency is bought on our platform, it will, in any case, not be refunded. Once a user has placed a buy order, which has been fully or partially matched, the amount in the chosen currency is immediately transferred to the sellers' account and these transactions cannot be reversed.

However, once a user deposits money into his xfacia Exchange account, he/she always has the option to withdraw this money fully or partially in accordance with the withdrawal limits. xfacia Exchange shall be entitled to retain/deduct the amounts due to actions from the user and transfer or refund the balance lying in the User Account, except when it is unable to do so in compliance with applicable laws. Purchase of any cryptocurrency can be done in currencies stated on our platform and the respective INR/BTC/USDT shall be deducted from the users wallet. Selling of any cryptocurrency can be done as per the currencies stated on the platform and the respective amount will be credited to the user's wallet.

A user will not be entitled to a refund or cancellation in the following circumstances:

The user fails to provide Xfacia Exchange with any information or documents when requested by Xfacia Exchange in accordance with the terms of service of any Online Platform,

Xfacia Exchange suspects that the user has, or is, engaged in, or has in any way been involved in any fraudulent or illegal activity, any money laundering, any terrorist financing, or breach of any laws in any jurisdiction.

Trading in cryptocurrencies is subject to market and legal risks. Prices on a Xfacia exchange may differ from prices in other exchanges. Xfacia exchange does not guarantee any returns. Use Xfacia exchange's services at your own risk.